Returns & Exchanges Policy
🔄 Returns & Exchanges Policy
At Super Teas by Lawana Haney, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.
🌿 Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be unused, unopened, and in their original packaging, in a condition suitable for resale.
Because our products are consumable, we’re unable to accept returns on opened items for health and safety reasons.
⚠️ Non-Returnable Items
Certain items cannot be returned, including any tea packages that have been opened or products that have been damaged due to misuse or improper handling.
📦 Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is safely delivered.
🚫 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Kindly include your order number along with clear photos of the issue. Once reviewed, we will arrange a replacement at no additional cost or issue a refund if appropriate.
💳 Refunds
Once your return is received and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed, depending on your payment provider.
❌ Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped. If you need to make changes or cancel your order, please contact us as soon as possible.
💌 How to Start a Return
To begin a return or request assistance, please reach out to us at:
Include your order number, the reason for your return, and photos if applicable. Our team will guide you through the next steps.
Thank you for supporting a small business dedicated to crafting quality herbal blends with care 💚